Our Spa team

Our therapists are top of their game, driven by experience and knowledge, they bespoke your treatment and ensure you leave feeling Renewed, Relaxed & Recharged!

Spa Guidelines and Policies  –  What to Expect

Appointment Times:

Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding. Please make sure you fill in our consultation form on arrival.

Cell Phones and PDA’s:

We strive to keep a peaceful spa atmosphere so you can enjoy your treatment. So please turn cell phones and other electronic devices off, or switch to the vibrate/silent mode while in the spa.

Spa Menu:

Service selections and pricing are updated from time to time, and are published on our website.

Cancellation Policy:

General Individual Appointments – We require 24 hours notice for cancelling appointments. 

Groups / Parties / Multiple Services / Packages: Bookings for groups of three (3) or more individuals, or a total of four (4) or more services must be secured with a credit card. Cancellations must be made a minimum of 24-hours in advance, otherwise a cancellation charge equal to 50% of the total price for the services booked will be charged to your credit card. Acceptable forms of payment for group bookings include cash, credit card, cheque or Spa & Sparkle gift certificates.

Refund Policy:

Spa Products – If for any reason you are not satisfied with a product you purchased, you can return it within 7 days of the original purchase date for a replacement or refund. Please keep your receipt and show as proof of purchase.

Spa Services – Spa & Sparkle strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the Supervisor or Owner at the time of checkout or by phone straight after your treatment. It is our policy to ensure that all services are provided properly and professionally, and upon approval of spa management.

Payment by Cheque:

We will accept a cheque up to $500 with a valid driver’s license for new clients. A $30 service fee will be charged for all returned cheques marked un-payable. We reserve the right to refuse payment by cheque if proper identification cannot be provided or confirmed.

Gift Certificates and Gift Cards

Gift certificates purchased at Spa & Sparkle or online via email are honoured as a form of payment for both regular priced and discounted services and package deals, with the exception of gift certificates purchased as part of special promotions (gift certificate auctions and sales).

Terms and Conditions for those gift certificates are further defined below.

TERMS AND CONDITIONS FOR GIFT CERTIFICATES

1. All Gift Certificate purchases are non-refundable and not redeemable for Cash.
2. Use of gift certificates sold at a discounted price cannot be combined with any other promos or discounts being offered by Spa & Sparkle.
3. Gratuities are not included in the purchase price (customarily between 10-20%).
4. Gift certificates sold at a discounted price may not be used for product purchases.
5. Any add-ons to spa services will be charged at full retail price per our menu of services.
6. Clients may substitute conventional polish for shellac manicures purchased as a discounted service, however no credit will be issued for the difference in cost.